FAQ
Frequently Asked Questions
1. Do I need to create an account to place an order?
No. You can place an order as a guest. However, creating an account may allow you to view your order history, check order updates more easily, and receive future promotional updates if you choose to subscribe.
2. What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and other available payment methods shown at checkout.
3. Is my online order secure?
Yes. Our website uses secure checkout technology to help protect your personal and payment information. Payment details are processed by trusted third-party payment providers and are not stored directly on our servers.
4. Are there any exchange rates?
All transactions are generally processed based on the currency displayed at checkout. If your payment card is issued in another currency, your card provider may apply an exchange rate or additional fees according to its own policy.
5. How should I enter my shipping address?
Please enter your shipping address in English whenever possible. Make sure your full name, street address, city, state or province, postal code, and phone number are correct before submitting your order.
6. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us within 24 hours after placing your order. Once an order has been processed or shipped, we may not be able to change the shipping address.
7. How long does shipping take?
Shipping time depends on your destination and the shipping method available for your order. Most orders require processing time before shipment. After your order ships, you will receive tracking information by email.
8. How can I track my package?
Once your order has shipped, you can track it using the tracking number provided in your shipping confirmation email. You may also use:
9. What should I do if an item is missing from my order?
If you believe an item is missing, please contact us at alanecartere@gmail.com with your order number and a photo of the package you received. We will review the issue and assist you as soon as possible.
10. What should I do if my item arrives damaged?
Please contact us at alanecartere@gmail.com within 14 days of delivery. Include your order number and clear photos of the damaged item and packaging so we can review the issue.
Still have questions?
Please contact us directly at: